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Why Complaining About Your Customers To Your Customers Is A No No | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in October
Blake Morgan , CONTRIBUTOR

When the people who represent companies – whether a big brand or their own – speak poorly about other customers, it negatively affects that customer’s experience. The customer asks themselves, if this person is speaking poorly about others, might they be judging me right now?

http://www.forbes.com/sites/blakemorgan/2016/10/21/why-complaining-about-your-customers-to-your-customers-is-a-no-no/#6f3b33554562
 

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